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2018
User Experience Design Guide To Retail Success

Find out how to combine design thinking, behavioural insight and technology to create better experiences for customers.

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What's inside this book

User-friendly design is the driving force behind innovation and business success. Design-led thinking has driven competitive advantage for several of the most innovative companies in the world. In this book, we'll introduce the reader to design thinking and how it can be adopted for faster innovation. This book highlights how retailers can use design thinking, technology and behavioural psychology to deliver better customer experiences.

How to deliver better customer experiences

ribot are an experienced team of UX and UI designers that have used ‘design thinking’ to create compelling and engaging experiences for brands across the globe.  We aim to deliver experiences for customers that make life simpler. We endeavour to help users go through the retail experience with as little effort, friction and energy as possible. Using design to engage throughout the experience by evoking feelings as well as touch, taste, sense and smell.

In this piece, we’ll introduce you to design thinking and explain how to introduce innovation and behavioural insight into the design process. This book highlights how you can take the principles of behavioural economics, combine with design thinking & technology to deliver better experiences.

  • Chapter 1: Design Thinking
  • Chapter 2: How to adopt Design Thinking
  • Chapter 3: Design Thinking and Behavioural Psychology
  • Chapter 4: Technology and Innovation in Retail
“Companies led by design put the customer at the heart of their thinking
Kerry Manley, UX Design Guide To Retail Success (2018)

How to use design thinking, behavioural insight and technology to create a better experience for customers.

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